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For any issues with your KOTLIE product, contact the KOTLIE support team via our official channel. We promise to reply within 24 hours of a working day.
The KOTLIE Espresso Machine is perfect for K-Cup, Nespresso, ground coffee, and ESE (44mm) coffee. It also supports Dolce Gusto, Lavazza Blue, Mio, Caffitaly, and K-fee capsules (capsules need to be purchased from KOTLIE stores).
Use the large and small cup buttons to set your desired water volume. For a single shot of espresso, press the single cup button. For lungo or Americano, use the double cup. For a larger volume, hold the large cup button until you release it, and your custom volume settings will be saved.
With a 19Bar Italian ULKA water pump and a 1450W fast-heating boiler, the KOTLIE Capsule Coffee Maker brews a perfect cup of Espresso Crema in just 30 seconds. Enjoy the original flavor and aroma, fully immersing you in the rich, smooth taste of Espresso to kickstart your day.
Coffee temperature can be influenced by the ambient temperature, cup heat absorption, and the S.S filter bowls. In winter, we recommend preheating the empty pods in hot water before brewing to ensure a comfortable temperature and a smooth brewing process.
The KOTLIE Espresso Coffee Machine is compact with dimensions of 10.64 inches * 12.38 inches * 4.92 inches. It's versatile and fits perfectly in the kitchen, living room, or desk. It's also easy to carry when traveling or when you’re setting up a barbecue, without taking up much space.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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