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If you have any issues with your KOTLIE product, please contact our support team through the KOTLIE Official Channel. We will respond within 24 hours of the working day.
The KOTLIE Espresso Machine is perfect for K-Cup, Nespresso Original Capsules, ground coffee, and ESE (44mm) coffee. It also supports Dolce Gusto, Lavazza Blue, Mio, Caffitaly, and K-fee capsules (capsules need to be purchased from KOTLIE stores).
With the KOTLIE Single Cup Coffee Maker, you can easily set the water volume using large and small cup buttons. Choose the single cup button for an espresso or the double cup button for a lungo and Americano. For larger volumes, press and hold the large cup button until you release it to set your preferred volume.
The KOTLIE Capsule Coffee Maker, equipped with a 19Bar Italian ULKA water pump and a 1450W fast-heating boiler, can brew a perfect cup of Espresso Crema in just 30 seconds. This ensures the original flavor and aroma, allowing you to enjoy the mellow taste and jumpstart your day.
The TEMP of your coffee is influenced by the ambient TEMP, the heat absorption of the cups, pods, and S.S filter bowls. In winter, it's recommended to insert empty pods in hot water before each brewing session to heat up the cups, pods, and filter bowls, and to fully preheat the machine.
The KOTLIE Espresso Coffee Machine has dimensions of 10.64 inches * 12.38 inches * 4.92 inches, making it versatile for use in the kitchen, living room, or on a desk. It’s also portable enough to carry on travels and won't take up much space when camping or barbecuing.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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